This Shipping Policy explains how FA3D processes and delivers in-stock products purchased through the official FA3D website or online store. It covers in-stock filament, accessories, spare parts, and any other product expressly identified as available for immediate retail sale.
Important scope notice. This policy does not apply to Kickstarter pledges, campaign rewards, crowdfunding orders, VIP deposits, or products offered on a Kickstarter pre-sale basis. Shipping destinations, schedules, charges, taxes, fulfillment stages, and other shipping terms for Kickstarter orders will be stated on the applicable Kickstarter campaign page and in official campaign updates. If those terms differ from this policy, the Kickstarter terms apply to the relevant pledge or reward.
In this policy, “FA3D,” “we,” “us,” and “our” refer to FA3D TECHNOLOGY CO., LIMITED or the FA3D entity identified on the order confirmation or invoice. “You” and “your” refer to the purchaser or intended recipient. This policy should be read together with the FA3D Terms of Use and Return and Refund Policy.
1 In Stock Orders and Kickstarter Orders
An in-stock order is an order for a product shown as available for normal retail fulfillment when the order is placed. In-stock products are processed independently of the DIO X Kickstarter campaign and may ship separately from any Kickstarter reward, pre-order, reservation, or related product.
A product page, checkout page, or order confirmation may contain shipping information specific to an item or destination. That specific information forms part of the shipping terms for the order. An estimated date shown for an in-stock item does not apply to a Kickstarter pledge, and a Kickstarter estimate does not apply to a separate in-stock retail order.
2 Order Processing
FA3D reviews orders for payment authorization, inventory, address accuracy, delivery eligibility, fraud prevention, sanctions, export controls, and other compliance requirements. Processing time is separate from carrier transit time. The processing estimate displayed on the product page, at checkout, or in the order confirmation applies unless FA3D provides an updated estimate.
Orders are generally processed on business days, excluding weekends and public holidays at the relevant fulfillment location. Orders placed during peak periods, product launches, promotions, inventory counts, or holidays may require additional time. FA3D will contact you if information is required or a material fulfillment issue becomes known.
3 Fulfillment Locations
FA3D may fulfill an in-stock order from a regional warehouse, a fulfillment partner, or a warehouse in China. The shipping location may depend on inventory, destination, product type, carrier coverage, customs requirements, and operational capacity. An order containing multiple products may be divided into separate shipments or dispatched from different locations.
If an item is unavailable at the nearest warehouse, FA3D may offer shipment from another location, provide a revised estimate, propose an alternative, or cancel and refund the affected item as required by applicable law. The shipping origin does not determine product authenticity, warranty coverage, or the governing return procedure.
4 Shipping Methods and Charges
Available shipping methods and charges are normally shown at checkout. FA3D may use postal services, local couriers, international express services, freight providers, or fulfillment partners appropriate to the product and destination. A service name shown at checkout does not guarantee that a particular carrier will be used if a comparable service is reasonably necessary.
Shipping charges may depend on destination, package dimensions and weight, product value, carrier service, remote-area surcharges, insurance, signature requirements, and special handling. Unless expressly stated otherwise, shipping charges do not include customs duties, import taxes, brokerage, storage, redelivery, or other destination charges.
5 Estimated Delivery
Delivery estimates are based on business days and normally exclude weekends and public holidays. The estimate shown on the product page, at checkout, in the order confirmation, or in the shipment notice is an estimate rather than a guaranteed delivery date unless FA3D expressly states otherwise in writing.
Delivery may be affected by inventory transfers, order verification, carrier capacity, severe weather, remote locations, customs review, peak-season demand, public holidays, transport disruption, or events outside FA3D’s reasonable control. FA3D will provide updated information where reasonably available if a material delay becomes known.
6 Order Confirmation and Shipping Notice
After an order is placed, FA3D normally sends an order confirmation to the email address provided at checkout. This confirms receipt of the order and does not necessarily confirm dispatch. A separate shipping notice will be sent when the order is handed to the carrier or otherwise enters the shipping process.
Where tracking is available, the shipping notice will include a tracking number or link. Tracking information may take up to 72 hours after the shipping notice to become active, and carrier scans may be delayed or incomplete. Creation of a shipping label does not necessarily mean that the carrier has collected the parcel.
7 Shipping Address and Order Changes
You are responsible for providing a complete and accurate recipient name, street address, unit or building information, postal code, telephone number, and any requested delivery instructions. Review all information before placing the order. FA3D is not responsible for delay or additional cost caused by incorrect or incomplete information supplied by the customer, except to the extent required by law.
Contact FA3D promptly if an address or order detail must be changed. A change is not guaranteed after fulfillment has begun, a label has been created, or the parcel has been handed to the carrier. For security, FA3D may require identity verification, decline a redirection request, or ask you to contact the carrier directly.
8 Tracking and Delivery
You are responsible for monitoring tracking and arranging receipt where a signature, delivery appointment, access code, identity document, or other action is required. Some carriers may leave a parcel at a designated safe place or with an authorized person in accordance with the selected service and local practice.
If tracking has not updated for several business days, or the order has not arrived within the latest estimated delivery window, contact FA3D through the official support channel. Include the order number, tracking number, delivery address, and a concise description of the issue.
9 International Shipping Customs and Taxes
International shipments may be inspected by customs and may require additional documentation. Unless the product page, checkout, or order confirmation expressly states that duties and taxes are included, the recipient is responsible for customs duties, import taxes, value-added taxes, brokerage fees, clearance charges, and other amounts imposed at destination. These amounts are determined by authorities or carriers and are not controlled by FA3D.
Where applicable, the recipient may be treated as the importer of record and must provide accurate information and comply with local import, registration, licensing, safety, and end-use requirements. FA3D will not intentionally misstate product value, description, origin, classification, or transaction type on customs documents.
10 Split Shipments Backorders and Inventory Changes
FA3D may ship items separately because they are stored in different facilities, become available at different times, require different carriers, or are subject to different transport restrictions. Tracking information may be issued for each parcel. FA3D will not add an undisclosed outbound shipping charge after purchase without your approval.
Although FA3D aims to keep inventory accurate, an item shown as in stock may become unavailable because of simultaneous orders, inspection results, damage, or inventory error. If this occurs, FA3D may provide a revised estimate, offer an alternative, cancel the affected item, or issue any refund required by applicable law.
11 Failed Delivery Refusal and Unclaimed Shipments
If delivery fails because no authorized recipient is available, access is restricted, address information is incorrect, destination charges are unpaid, or the parcel is not collected, the carrier may attempt redelivery, hold the parcel, return it, or charge additional fees. FA3D may deduct reasonable and documented return, storage, or redelivery costs from a refund where permitted by law and where the failure was not caused by FA3D or the carrier.
If you refuse a parcel without an approved cancellation or return arrangement, you may be responsible for return shipping and related charges to the extent permitted by law. Refusing a parcel does not automatically cancel the order or create an immediate refund. FA3D must first receive or otherwise account for the returned shipment and assess its condition.
12 Lost Missing or Damaged Shipments
Inspect the outer packaging and product as soon as reasonably possible after delivery. If a parcel is missing, incomplete, visibly damaged, delivered to the wrong location, or marked delivered but cannot be found, contact FA3D promptly and provide the order number, tracking number, description of the issue, and available photographs or packaging evidence. Keep the product and packaging until FA3D or the carrier confirms that they are no longer needed.
FA3D may investigate with the carrier and request a declaration, identity confirmation, repair assessment, or other reasonable evidence. Depending on the circumstances and applicable law, the remedy may include locating the parcel, sending missing parts, repair, replacement, reshipment, price reduction, or refund. A carrier claim process does not reduce rights that cannot be excluded by law.
13 Cancellation Returns and Exchanges
Contact FA3D as soon as possible if you wish to cancel an in-stock order. Cancellation is not guaranteed after fulfillment has begun or the parcel has entered transit. Returns, exchanges, return shipping charges, refused-order treatment, and refunds are governed by the FA3D Return and Refund Policy and applicable law. Do not send a product to an address shown on the original parcel without first following the authorized return instructions.
14 Events Beyond Reasonable Control
FA3D is not responsible for delay caused by events beyond its reasonable control, including severe weather, natural disaster, epidemic, war, civil disorder, labor disruption, carrier network failure, port congestion, customs action, cyberattack by a third party, utility failure, supply-chain disruption, or government restriction. FA3D will take reasonable steps to reduce the impact and resume performance. This section does not remove any cancellation, refund, or other right required by law.
15 Changes to This Shipping Policy
FA3D may update this policy to reflect changes in carriers, destinations, fulfillment locations, services, business practices, or legal requirements. The revised version will be posted on the official website with an updated date. Changes apply prospectively and do not remove rights already acquired under an accepted order. Separate Kickstarter shipping terms may be published or updated through the applicable campaign page and official campaign updates.