Refund Policy

Last updated September 15 2026

This policy explains the rules for order cancellations, returns, refunds, and exchanges for products purchased through the official FA3D website. Please contact FA3D Customer Support and obtain return instructions before sending any product back. Products purchased from a distributor or third-party marketplace must be handled through the original seller.

1 Order Cancellation

Within Two Hours of Purchase

You may request cancellation within two hours after placing an order if the order has not entered the packing or shipping process. If the request is approved, the payment will be refunded to the original payment method.

More Than Two Hours After Purchase

We may be unable to cancel an order once it has been packed, released to a carrier, or entered the shipping process. After delivery, you may request a return under this policy.

Order Changes

Contact Customer Support as soon as possible if you need to change the delivery address, product model, or quantity. We cannot guarantee a change after the order enters the shipping process.

2 Return Policy

Return Period

You may request a return within 14 calendar days after receiving the product. Requests submitted after this period may be declined unless applicable law provides otherwise or the issue is covered by the product warranty.

Return Eligibility

A product returned for reasons unrelated to quality must meet all of the following conditions:

The product is unused, uninstalled, unassembled, and suitable for resale.
The product and its original packaging are in good condition.
All original accessories, cables, tools, manuals, gifts, and other included items are present.
The serial number, labels, and anti-counterfeit markings are intact and unaltered.
A valid order number or other proof of purchase is available.

A 3D printer that has been powered on, operated, used for printing, or otherwise used will be inspected. If the product shows wear, damage, contamination, missing parts, or loss of value, FA3D may deny the return or deduct a reasonable amount from the refund where permitted by applicable law.

Information Required for a Return

Please provide the following information with your request:

Order number.
Product name, model, and serial number.
Reason for the return.
Clear photographs of the product and packaging.
Photographs or video showing any damage, defect, or functional issue.
Other information reasonably requested by Customer Support to assess the issue.

Do not return a product without prior approval from FA3D Customer Support. A package sent to an unauthorized address may be refused, lost, or delayed.

Return Packaging

To reduce the risk of shipping damage, use the original box, internal cushioning, and securing materials whenever possible. Secure the moving parts, build plate, and fragile components of a 3D printer according to the instructions provided by Customer Support. You may be responsible for damage or loss of value caused by inadequate packaging.

Deadline for an Approved Return

After a return is approved, ship the product to the designated address within 14 calendar days and provide a valid tracking number. The authorization may expire if the product is not shipped within this period. Keep the shipping receipt and tracking information until the return is complete.

3 Return Shipping Costs

Costs Paid by FA3D

FA3D will pay reasonable return shipping costs when we confirm any of the following conditions. Depending on the circumstances, we may provide a prepaid label, reimburse reasonable shipping costs, send replacement parts or products, or arrange an exchange.

The delivered product does not match the order.
The product sustained substantial damage in transit.
The product has a manufacturing defect.
Major parts that should have been included are missing.
The product has a serious functional failure upon delivery.

Transit damage should normally be reported within seven calendar days after delivery. Include photographs or video of the outer packaging, shipping label, damaged area, and entire product.

Costs Paid by the Customer

The customer is responsible for return shipping when the return results from a change of mind, an incorrect model selection, the product no longer being needed, unmet personal expectations, or another reason unrelated to product quality. Expedited delivery charges, remote-area surcharges, customs duties, import taxes, and other third-party charges already incurred are generally non-refundable unless applicable law requires otherwise.

4 Refunds

Product Inspection

We normally inspect a returned product within three to five business days after it reaches the address designated by FA3D. High-value equipment, complex faults, or products requiring technical testing may take longer.

Refund Method

After the return is approved, the refund will be issued to the original payment method. We will send a notice when the refund has been processed. The bank, card issuer, or payment provider may require additional processing time, and the actual posting date is controlled by that institution.

Debit card and some electronic payment refunds generally take one to three business days.
Credit card refunds generally take five to ten business days.
Cross-border payment refunds may take longer.

Partial Refunds

FA3D may issue a partial refund based on the reduction in value, or deny a refund where permitted by applicable law, if any of the following applies:

The product shows use beyond what is reasonably necessary for inspection.
The product was damaged by improper operation or handling.
Original packaging, accessories, gifts, manuals, or parts are missing.
The serial number, label, or anti-counterfeit marking was removed or altered.
The product was damaged in transit because it was inadequately packed for return.
The returned product does not match the original order.

5 Exchange Policy

You may request an exchange within 14 calendar days after receiving the product if any of the following applies:

The product sustained substantial damage in transit.
You received the wrong product or model.
The product has a manufacturing defect.
The product has a serious functional failure that prevents normal use.
A replacement supplied by FA3D develops a confirmed manufacturing defect.

Return the product with its original packaging, accessories, cables, tools, manuals, and gifts. We will arrange a replacement after receiving and inspecting the original product. If the same product is unavailable, we may offer an equivalent product, wait for replenishment, or issue a refund after consulting you. The customer is responsible for any price difference and related shipping costs when voluntarily changing to another model.

The warranty period for a replacement is governed by the FA3D Warranty Policy and applicable law. Unless required by law, replacement does not automatically restart the full product warranty period. Any separate written commitment from FA3D will control.

6 Items Not Eligible for Return or Exchange

Unless the product has a confirmed quality issue or applicable law provides otherwise, returns or exchanges are generally not available in the following circumstances:

The request is submitted after the applicable deadline.
Valid proof of purchase cannot be provided.
The product was not purchased through the official FA3D website.
The product was customized, engraved, manufactured to customer specifications, or specially ordered.
Consumables have been opened or used, including printing filament, resin, nozzle-cleaning materials, and similar consumable items.
Damage resulted from incorrect installation, modification, disassembly, impact, dropping, liquid exposure, or improper storage.
The issue resulted from incompatible voltage, power supply, consumables, software, firmware, or third-party parts.
Damage resulted from failure to follow the product instructions for operation, care, or maintenance.
The issue is normal wear, including reasonable wear to nozzles, build surfaces, and other consumable parts.
Damage resulted from fire, flood, lightning, traffic accident, or another external event.
Testing does not identify the reported defect or fault.
The product serial number was removed, damaged, altered, or does not match the order record.
The item is a free gift, prize, or clearance product marked as non-returnable, unless applicable law provides otherwise.

If testing confirms that the product is not defective and you ask us to send it back, you may be responsible for reasonable testing and return shipping costs. We will notify you before incurring such charges.

7 Damaged Incomplete or Incorrect Orders

Inspect the product and packaging promptly after delivery. If the packaging is severely damaged, the product is damaged, parts are missing, or the model is incorrect, take the following steps:

Keep the product, all packaging materials, and the shipping label.
Photograph all sides of the outer package, the shipping label, the internal packaging, and the affected area.
Contact FA3D Customer Support within seven calendar days after delivery.
Do not discard the packaging, disassemble the product, or attempt a repair before the issue is resolved.

Where local conditions allow, you may refuse delivery if the package shows obvious and severe external damage. Contact us promptly after refusing the shipment.

8 Technical Support and Warranty

After the 14-day return and exchange period, eligible manufacturing defects will be handled under the FA3D Warranty Policy. The Return and Refund Policy and the Warranty Policy apply to different circumstances. A fault arising during normal use may not qualify for a full product return but may qualify for repair, part replacement, or another warranty service. Unauthorized repair, modification, or disassembly may affect warranty coverage.

9 Refused and Undeliverable Orders

If an order is returned because the customer provided an incorrect or incomplete address, refused to pay import charges, did not collect the package, or refused delivery without a valid reason, FA3D may deduct the actual return shipping, storage, customs, and other reasonable costs from the refund. These deductions do not apply when delivery is refused because FA3D sent the wrong product or the product was severely damaged in transit.

10 Delayed Refunds

If an approved refund has not arrived, first check the original payment account and contact the card issuer, bank, or payment provider about its processing status. If the refund is still missing after those steps, contact FA3D Customer Support with the order number and refund notice so we can investigate.

11 Contact Us

To request an order cancellation, return, refund, exchange, or warranty service, use the customer service email address or Contact Us page published on the official FA3D website. The return address is the address confirmed in writing by Customer Support.

Do not send a product to an office address, sender address, or address printed on the original package unless Customer Support has confirmed that address for the return.

12 Legal Rights

This policy does not limit or exclude any mandatory consumer rights available under applicable law. If this policy conflicts with a mandatory legal requirement, that requirement will apply.

FA3D may update this policy where permitted by law. The version published on the website when the order was placed will generally apply to that order.